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Frequently Asked Questions

Product QuestionsBilling QuestionsSubscriber Questions
Many grading systems are biased to favor certain companies. Is this one?
My insurance company isn't listed.
I get an error at checkout when trying to purchase a report
I purchased a report and never received it.
I purchased the wrong report. Can I get a credit?
A pop-up in the store gave me a message that my insurance company does not have enough customers to grade. Why?
A company ValChoice suggested won't sell to me.
How do I find the Order Number that the Request Support form requires?

I was charged more than my invoice.
I purchased the same report more than once.
I gave you the wrong credit card. Can I change my form of payment?
I was charged for a purchase but I never ordered from you.
I've lost my password.
My company doesn't appear on the Find Insurance Agents page.
I'm subscribed to the wrong product or state.
Why do the Rates and Trends Reports require me to create an account?