Product QuestionsBilling QuestionsSubscriber Questions
I was charged more than my invoice.Please send us your order number and we will check the records and process a refund for the appropriate amount. The order number can be found in two places. First check the browser window from which you placed the order. In the browser window you will see “Order Received.” Underneath the words Order Received you will see “ORDER NUMBER” in capital letters. Enter the number there into our “Request Support form.” If you no longer have that page open and can’t get back to it, look for an email from ValChoice titled “Your ValChoice order…” followed by the date of the order. That email will also have the order number in bold letters next to the words “Order #.” Once you locate this information enter the order number into the “Request Support form” by clicking this link. I purchased the same report more than once. Unfortunately we are unable to process a refund. I gave you the wrong credit card. Can I change my form of payment?Unfortunately we are unable to process a refund and rebel for the report. I was charged for a purchase but I never ordered from you.Please contact your credit card company immediately, it’s likely someone used your credit card without your permission. Your card number may have been stolen. We do not collect or store credit card information so no one could get your credit card information through ValChoice.